Refunds and Returns Policy
Last Updated: September 18, 2023
1. Returns and Refunds
At Kids Safe Blue Light, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return a product. Please read our policy carefully to understand the terms and conditions for returns and refunds.
2. Eligibility
- We accept returns for [PHYSICAL/DIGITAL] products purchased directly from Digipulsemarketing.com.
- To be eligible for a return or refund, the following conditions must be met:
- The product must be in its original condition, unopened, and unused (for physical products).
- The request for a return or refund must be made within [X days/weeks] from the date of purchase.
- Proof of purchase (order number or receipt) is required.
- Products that do not meet these criteria may not be eligible for returns or refunds.
3. How to Initiate a Return
- To initiate a return, please contact our customer support team at [email protected]. Provide your order number and reason for the return.
- Our customer support team will guide you through the return process, providing instructions and a return authorization if your request is approved.
4. Return Shipping
- If the return is approved, you will be responsible for shipping the product back to us.
- Shipping costs for returns are non-refundable, unless the return is due to a mistake on our part.
- We recommend using a trackable shipping method to ensure the safe return of the product.
5. Inspection and Refund
- Once we receive the returned product, we will inspect it to ensure it meets our eligibility criteria.
- If the product is approved for a refund, we will process the refund using the original payment method. Refunds may take [X days/weeks] to appear in your account, depending on your payment provider.
6. Exchanges
- We do not offer direct exchanges. If you wish to exchange a product for a different variant or size, please initiate a return, and once the return is processed and approved, you can place a new order for the desired product.
7. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund, and return shipping costs will be covered by us.
8. Contact Information
- If you have any questions or need assistance with a return or refund, please contact our customer support team at [email protected].
9. Changes to This Policy
- We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page, and the date of the last update will be revised accordingly.
By purchasing our products, you agree to abide by this Refunds and Returns Policy.